Medical Admin & Customer Support

Location: San Diego, CA (On-site)

Schedule: Monday - Friday

Pay: $19-$21/hr (Depending on experience)

Employment Type: Temp-to-Hire

Position Overview

We are seeking a reliable and detail-oriented Administrative & Customer Support Coordinator to join our team. This role supports daily office operations, customer service functions, and data entry tasks within a medical services and medical device-related environment. The ideal candidate will be proactive, organized, and comfortable handling a high volume of calls and customer inquiries while maintaining accuracy in documentation and administrative duties.

Responsibilities

• Manage incoming phone calls and emails, providing exceptional customer service to patients, clients, and partners.
• Handle a moderate to high volume of inquiries, ensuring timely and accurate follow-up.
• Perform data entry tasks, including processing orders, updating records, and maintaining accurate documentation.
• Verify insurance information and required documentation as needed for compliance and order processing.
• Support patients by addressing questions or concerns related to services or equipment.
• Process and manage office mail, filing, deposits, and general administrative tasks.
• Document and report product feedback, including complaints and compliments.
• Collaborate with suppliers, physicians, and internal teams to ensure proper information flow and service delivery.
• Complete daily tasks and assignments as directed by leadership to support operational efficiency.

Qualifications

• High School Diploma or equivalent required.
• 1-2 years of administrative, customer service, or office support experience (medical or healthcare environment preferred).
• Strong phone-based customer service skills with the ability to handle high call volumes.
• Proficient in Microsoft Word, Excel, and Outlook; 10-key experience preferred.
• Strong attention to detail with excellent organizational and data entry skills.
• Ability to work effectively in a team-oriented and fast-paced environment.
• experience with EPIC preferred

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.